How can we help you?
Your Order
Shipping Info
Returns & Exchanges
Account & Registration
Promotions & Releases
Job Opportunities & Marketing
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Your Order
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Order Section
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How can I check the status of my KicksUSA order?
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Why is my order on hold?
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Can I make changes to my order?
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Why was my order canceled?
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When will I get my money after my order is canceled?
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Why did I receive a refund for my order?
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Why did I not receive my entire order?
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What payment methods do you accept?
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Why was I charged multiple times?
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What is KicksUSA's policy on price adjustments?
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Can I buy in bulk at KicksUSA.com?
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Can I buy wholesale from KicksUSA.com?
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How does the KicksUSA Mobile App work?
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How can I check the status of my KicksUSA order?
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Shipping Info
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Shipping Information
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What is the shipping method and cost?
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Where does KicksUSA ship to?
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Does KicksUSA offer free shipping?
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Does KicksUSA offer expedited shipping?
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What is APO shipping?
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How do I track my order?
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How long will it take to get my KicksUSA order?
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Why did I receive a partial shipment / refund?
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What do I do if my package has been lost or damaged?
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What is the shipping method and cost?
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Returns & Exchanges
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Refunds & Exchanges
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What is KicksUSA's Return / Exchange Policy?
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How do I send my return / exchange for my KicksUSA online order?
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Can I get a return label?
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Do I need to pay postage for my KicksUSA return?
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When will I get my refund for my return?
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When will I get my exchange?
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Can I return my online purchase to one of the KicksUSA retail stores?
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Can I buy something in the store and return it online?
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I'm a customer from another state / country who made a purchase at your KicksUSA store. Can I make a return for a refund?
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What is KicksUSA's Return / Exchange Policy?
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Account & Registration
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Promotions & Releases
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Promo Codes/Newsletter
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How do I sign up for an in-store raffle through the mobile app?
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Are the products sold at KicksUSA authentic?
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What is KicksUSA's in store release policy?
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What is KicksUSA's online release policy?
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How do I subscribe to / unsubscribe from the Newsletter?
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What new promotions and products are you releasing?
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Why is the promo code not working?
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How do I sign up for an in-store raffle through the mobile app?
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Job Opportunities & Marketing
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Job Opportunities & Marketing Inquiries
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