Send an email to Customer Service
Contacting Customer Service
How can I contact the customer service department?
Wholesale Purchases and Bulk Buys
Can I buy wholesale or in bulk from KicksUSA.com?
Why did I not receive my full order?
Why was I charged multiple times?
What payment methods do you accept?
Can I make changes to my order?
How can I check the status of my KicksUSA order?
Why was my order canceled?
Refunds and Exchanges
How do I return my order?
Are the products sold at KicksUSA authentic?
What is your in store release policy?
What is your release policy for online at KicksUSA.com?
Account and Registration
What benefits do I get from creating a KicksUSA.com account?
How do I unsubcribe from KicksUSA.com?
How can I change my email address through my KicksUSA account?
How can I change my password?
Lost & Damaged Shipments
What do I do if my package has been lost or damaged?
What is the shipping method and cost?
Where does KicksUSA ship?
The promo code is not working! Help?
I have subscribed to KicksUSA.com. When will I receive my $5 OFF coupon?
What current promotions are you having?
How do I subscribe to / unsubscribe from the Newsletter?
What is KicksUSA's policy on price adjustments?
How can I join the KicksUSA team?
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