Customer Support

Contacting Customer Service

• How can I contact the customer service department?

Orders

Wholesale Purchases and Bulk Buys

• Can I buy wholesale or in bulk from KicksUSA.com?

Partial Shipments

• Why did I not receive my full order?

Payment

• Why was I charged multiple times?
• What payment methods do you accept?

Status

• Can I make changes to my order?
• How can I check the status of my KicksUSA order?
• Why was my order canceled?

Returns

Refunds and Exchanges

• How do I return my order?

Products

KicksUSA Products

• Are the products sold at KicksUSA authentic?

Release Policy

• What is your in store release policy?
• What is your release policy for online at KicksUSA.com?

Account and Registration

Customer Account

• What benefits do I get from creating a KicksUSA.com account?
• How do I unsubcribe from KicksUSA.com?
• How can I change my email address through my KicksUSA account?
• How can I change my password?

Shipping

Lost & Damaged Shipments

• What do I do if my package has been lost or damaged?

Shipping Information

• What is the shipping method and cost?
• Where does KicksUSA ship?

Promotions

Promo Codes

• The promo code is not working! Help?
• I have subscribed to KicksUSA.com. When will I receive my $5 OFF coupon?
• What current promotions are you having?

Newsletter

• How do I subscribe to / unsubscribe from the Newsletter?

General Questions

Price Adjustments

• What is KicksUSA's policy on price adjustments?

Jobs/Career

• How can I join the KicksUSA team?