If you have received an email stating that your order is on hold, don't panic! Our fraud protection system has placed a hold on your order to prevent any unwanted purchases from taking place without your knowledge.
In rare cases, our system may determine there is a risk that the credit card is being used fraudulently. If so, your order may be canceled, and an email notification will be sent to you.
If your order is determined valid, it will be released from hold, and an email notification will be sent to you regarding the order status, which will be changed from On Hold to Processing.
To prevent your orders from being placed on hold, we advise that you provide the correct billing address that matches the one on your credit card that is being used for purchase.