You are responsible for the shipping fees incurred for the return unless a prepaid return shipping label was made for you. Please note that we only provide prepaid return shipping labels for customers who have received a defective product. To request for a return shipping label, please reach out to our Customer Service Team.
How can we help you?
- What is KicksUSA's Return / Exchange Policy?
- How do I send my return / exchange for my KicksUSA online order?
- Can I get a return label?
- Do I need to pay postage for my KicksUSA return?
- When will I get my refund for my return?
- When will I get my exchange?
- Can I return my online purchase to one of the KicksUSA retail stores?
- Can I buy something in the store and return it online?
- I'm a customer from another state / country who made a purchase at your KicksUSA store. Can I make a return for a refund?