If you are not happy with your purchase, you may return your purchase within 30 days of shipment for a full refund. Please note that shoes must be in the original, unworn condition to be accepted for returns/exchanges (unless it is a manufacture defect). When returning your KicksUSA online order, please use a separate box to ship shoes / sneakers back with the original shoe box inside.
How can we help you?
- What is KicksUSA's Return Policy?
- How do I send my return for my KicksUSA online order?
- Can I get a return label?
- Do I need to pay postage for my KicksUSA return?
- When will I get my refund for my return?
- Can I make an exchange for my return?
- Can I return my online purchase to one of the KicksUSA retail stores?
- Can I buy something in the store and return it online?
- I'm a customer from another state / country who made a purchase at your KicksUSA store. Can I make a return for a refund?