You can make changes to your order by reaching out to our Customer Service Team. The following changes can be made to your order:
- Order Cancellation - Request to have your entire order canceled
- Item Cancellation - Request to have an item removed from your order
- Shipping Address Change - Request to have your shipping address edited
- Item Edit - Request for an item size / color change
Important Note: Please be advised that once your order is packed and ready to ship, we are unable to make changes to your order. We can, however, offer to help you make a return.
Helpful Tip: You can also cancel your own order through your KicksUSA | SNIPES Account.
1. Log into your KicksUSA | SNIPES Account.
2. Find your order number on your account dashboard, and click View Order.
3. The link will direct you to the WeSupply Track Order page.
4. On the WeSupply Track Order page, you can select to cancel your order.
Important Notes: If you are unable to cancel your order through the WeSupply Track Order page, it means that your order has been packed and ready to ship. Please contact our Customer Service Team for further assistance.
If you are a PayPal customer who canceled your own order through the WeSupply Track Order page, please contact our Customer Service Team immediately in order to receive your full refund.
