We make every effort to ship your items together. However, there are times that we may have to divide your order into multiple shipments. Common reasons for dividing an order are:
- Item availability
- Shipping from different fulfillment centers
If your order is divided, we will send you a shipping confirmation email with a separate UPS tracking number for each shipment as it is completed and shipped to you.
Please note that when we divide an order into multiple shipments, you are not charged an additional fee. You are charged once for the shipping cost when your first item is shipped. Also, the funds for each shipped item will be captured separately.
To get detailed updates on your order, you can track the status of your order through your KicksUSA Account.
You can also reach out to our Customer Service Team for more information.